Here are the answers for all the frequent questions. If you need other answers just contact us.

Q
What’s in the maintenance cleaning?
Kitchen Dish washing cleaning, countertop, countertops, furniture surface. Washing dishes and cleaning external appliances such as the refrigerator, oven and clean inside the microwave. Vacuuming, mopping and waxing the floor. Out the trash. Bathrooms Cleaning the shower, bath, hand washes, toilet and mirror. Vacuuming and mopping the floor. Out the trash. Rooms Make the bed and fold laundry. Vacuuming and mopping the floor. Cleaning the furniture and visible surfaces. Out the trash. Other areas (living room, hallways, stairs, terrace) Cleaning the furniture and visible surfaces. Vacuuming and mopping the floor. Out the trash. If the apartment/house has a family room (separated from the living-room), you must take it into a account when choosing the number of rooms in your online request. We exclude Cleaning inside the refrigerator, cleaning inside the pantry drawer, the closet. Grill Cleaning of walls, barbecue. Washing clothes. Tender clothes. Board. Cooking. Surface cleaning beyond normal reach. Cleaning the garden. Move furniture to clean under them.
Q
The cleaners arrive with the cleaning products?
Limpia Tu Casa provide cleaning products and tools for Full Cleaning. Limpia Tu Casa does not provide cleaning products and tools for Maintenance Cleaning. Users must give it to the cleaner when she arrives to his house / apartment. Look at the products and tools you need here. Cleaning products
  • Kitchen Degreaser
  • Dish Detergent
  • Floor Cleaner
  • Disinfectant
  • Glass Cleaner
  • Wax
  • Pond cleaning pads
  • Disinfectant Toilet
Tools
  • Broom
  • Vacuum
  • Mop
  • Sponge bath and kitchen
  • Rags for bathroom, kitchen and other areas
  • Bags
  • Nova dry towel or cloth glasses
  • Gloves
  • Duster
  • Toilet Brush
Q
There is ironing service?
Yes, but this service is extra and paid per hour.
Q
Do I need to be in my home or department during the cleaning?
No, you can leave your keys at reception if you live in apartment and our cleaner will pick it up and enter the department to make the cleaning. If you live at home you need to be there, unless you leave the keys in a safe place before coordination.
Q
How can I change the date of my service?
You can change the date and time 36 hours before the service. With less of that time will be counted as performed cleaning.
Q
Can I cancel the service?
You can cancel the service at least 36 hours in advance, otherwise no money will be refunded.
Q
How I pay?
You can pay with a bank transfer or shortly by transbank.
Q
Can I schedule for cleaning every week?
Yes, you can schedule the cleaning for every week and month and you will have a 10% discount.
Q
What type of cleaning you made?
We have two types of cleaning:

1. Maintenance Cleaning: It’s made once a week to maintain your home cleaned.

2. Full cleaning: For this, you need between 2 or 3 cleaning ladies, it is suggested if the house / apartment didn’t have a regular cleaning for more than 3 weeks, if has been neglected the cleaning or if there is a change of house / apartment . It also consists of grooming "inside" the home (in the pantry, drawers, closet, refrigerator), move furniture to clean under them and also the cleanliness of the grill or barbecue.
Q
What’s in the full cleaning?
Work with 2, 3 or 4 cleaners at the same time. During this cleaning we move all the furniture, the whole house is cleaned including internal cleaning of refrigerator, grill, barbecue, pantry, furniture drawers and closet. This cleaning is recommended when the house had no maintenance in over a month or when there is a change of house, because is a very detailed cleaning that takes much longer than a routine clean.

We include
Cleaning products Tools Machines: vacuums, pressure washers and floor polisher. We exclude
Washing clothes.
Clothesline.
Board.
Cooking.
Surface cleaning beyond normal reach.
Cleaning the garden.
Clean walls and doors.
Q
Which is the time cleaning service?
The cleaning service is between 8:30 and 20:30 hrs. From Monday to Sunday.